Help

  1. General connection instructions

    • Turn on your computer and use the wireless settings to connect to the strongest "@Netstop - Wi-Fi" signal.
    • Open your web browser (Internet Explorer, Firefox, Safari) and browse to any web site e.g. google.com
    • You will now see our pricing page where you can purchase your time securely via credit card.
    • You are now connected to the Internet.

    You can go to netstop.co.nz/wifi to check your account.

  2. Logging off

    There is no need to log off, but if you want to you can do so here:

    Log off now log out, sign off, sign out, logging out, signing off, signing out
  3. Checking your usage

    To check how much data you have used go to netstop.co.nz/wifi

  4. I paid by credit card but did not receive my code.

    Didn't see the confirmation page?

    Did you see a confirmation page giving you a confirmation number and the message "Please wait while we redirect you to the merchant"? If not, then it's best just to try again. Keep an eye on your credit card statement. If there is a double charge we can reverse it overnight. Follow the instructions below to let us know.

    Saw the confirmation page?

    If you did see a confirmation page then we probably took your money.

    Call us on 0800 021 905 and we'll look up the code for you manually. Please have the following information ready:

    • Date and approximate time of the transaction
    • Credit card expiry date
    • Location - where are you?
    • Amount of the transaction

    We do not need to know your actual card number as we do not keep a record of it.

  5. Credit card security

    Ordering on-line with Netstop is safe.

    Netstop uses a processing company called Paymark, this company is a specialist payment processor and interacts directly with our bank.

    Netstop does not see or store your credit card details, as you are typing them directly into the Paymark payment system.

  6. Speed issues

    Wi-Fi speed is influenced by many factors such as weather, our equipment, your computer, aerials, operating systems (Vista, Windows 7, Apple OSX), barriers (walls etc). With so many factors to consider it can be very hard to diagnose issufes over the phone. Assuming you are seeing this page, then you have some sort of connection to the internet, but speed is an issue.

    There are two parts to the signal strength
    • How well your computer can "hear" the Netstop signal. This is that you see on the signal bars on your computer. Often you will see a good signal here because we use good quality equipment and transmit a strong signal.
    • How well Netstop can "hear" your computer. This level is not displayed by your computer because it can only be known by our equipment. As different computers have different quality aerials we see a lot of variation in the ability of your signal to get back to us.

    So you may see a 5 bar 100% signal from us, but we only get a 5% signal from you due to the power of quality of your laptop aerial.

    Things to try
    • Run a speed test now. To use the internet you really need to see more than 1 Mbps download speed (to your computer), and 0.3 Mbps upload speed (to the internet).
      Run a speed test
    • Move your location. If you are inside try moving outside - this will determine if the speed you are getting is being degraded by walls. Some walls like steel or brick can degrade the signal more than wood or glass. Check the speed test again in your new position.If the speed is better, then the issue is likely to be that there is some sort of barrier to the signal.
    • Check for barriers. Are there any barriers between your computer and our aerial. WiFi signals are at a very high frequency (2.5 – 5 Ghz), at this frequency they behave more like light, so the best signal will be line-of-sight to our aerial. If there is an object directly between you and our aerial, then the signal will be heavily degraded. Your laptop may then be trying to receive a signal that is reflected around that object. Examples of barriers are:
      • Buildings. Try moving 50 meters from your current location and see if speed improves.
      • Boats. Tides can also affect this e.g. at low tide your line of sight is a better angle, and at high tide there is a boat in the way.
      • Walls. The material walls are made of will determine how well signal can get through them.
      • People. People look like water to a radio signal. We have had people who got a better signal by sitting on the other side of the table, as their body was a "wall" between their laptop and our aerial.
    • Access Points. At a number of our locations we run more than one access point (aerial). You may find that connecting to a different access point (even if it looks like a lower strength) may actually enable us to receive your signal better. These will often look like @Netstop WiFi 1, @ Netstop WiFi 2 etc.
    • External aerials. Laptop with USB extension cord and wifi adaptor. Most laptops are meant for home use and their Wi-Fi aerials usually connect to a home Wi-Fi signal 10-20 meters away. In public Wi-Fi situations the best idea is often to get an external Wi-Fi adaptor and plug it into a USB extension cable. You can then move the WiFi adaptor to a location that gets the signal better than your laptop aerial.

      A lot of laptops also only support 802.11 b/g standard. Netstop supports these laptops but also supports the newer 802.11N standard.

      You can purchase an 802.11N WiFi adaptor and USB cable from these retailers : (Search for Wireless USB Aadaptor)

      Good brands are Cisco, Linksys, and Netgear.

      If you want a full outdoor setup we recommend calling Go Wifi, they can sort you out with a unit to mount on your home or boat.

    • Need more help? If you are still having no luck, please call us on 0800 021 905.

  7. Data limit running out too fast

    If you feel your data is running out fast, when you're not even using you computer, please note that there are a lot of things that will use data when you're not aware of it.

    • Background updates to Virus Scanners
    • Background updates to Operating System (Microsoft Update / OSX Updates)
    • Apple iCloud services (syncing photos)
    • Viruses
    • Open tabs in your browser, not visible but still active

    The only way to be sure that your PC is not using data it to log off.

    Log off now

    If this still seems to be an issue, please call us on 0800 021 905

  8. Where else can I use my code?

    Netstop does not disclose it's locations. This is for commercial reasons. 1. Our competitors can (and have) used these lists to target our business. 2. In many of our locations we use existing internet connections owned by the hotel / motel, if we let an existing customer of ours from another location use their connection, then we’d have to have a complex system of credits set up to pay them for that internet usage. We have decided not to do this. Sorry. If you need more info please call 0800 021 905 If you need wide roaming capability around New Zealand then you will be better off with a Telecom or Vodafone wireless connection.

  9. Moving to another device

    The Netstop system is designed to only let a code be used on one device at a time. You will need this information if you are:

    • Moving from a laptop to an iPad or iPhone
    • Moving between two laptops
    • Plugging in a USB WiFi adaptor
    • Moving to an external router
    Instructions:
    • Device A - Probably the device your are using now.
    • Device B - The device you want to move the code over to.

    On Device A

    1. Write down your existing code by going here: View my code
    2. Click this link to log out Log Out

    On Device B

    1. Go to the login page (or just try going to google.com)
    2. Type in your code.
    3. You will see a message saying the code is assigned to another device (device A) and a message reminding you to log out device A (you did this in step 2)
    4. You now need to type in the code and press OK. This will unlock the code from device A.
    5. Click continue and use the code as per normal on this device (device B).
  10. Sending email

    If you are having trouble sending email using Outlook or a similar application, then you probably need to change your outgoing mail server (SMTP server).

    Use a google search to help you find out where this setting is for your software.

    For example – Google: "how to change outgoing mail server for microsoft outlook version xx" where xx is your version – use help / about to find the version.

    After you log in the next screen will show SMTP details on the left side. You can see this by logging out then logging in again

    1. Firstly, log out
    2. Now, log in again

    After you log in the next screen will show SMTP details on the left side.

  11. Offering your guests a combination of free and paid usage

    Some locations choose to offer a free 30 minute code upon their guest's arrival. From then on the guest must purchase extra time.

  12. Why guests don't want to pay per megabyte for their internet access.

    No one knows what 30 megabytes worth of internet will get them - but everyone knows what 30 minutes of internet means.

    Charging per megabyte made sense 5 years ago when internet plans were limited. Nowadays, with unlimited internet plans there is no need to penalise your guests by making them pay per megabyte.

Need more help?

Call us on
0800 021 905